Returns and Refunds Policy

Return Eligibility

Due to the nature of our products, these items are non-returnable and cannot be resold. If an item arrives damaged, incorrect, or nonconforming, contact us within 48 hours so we can review the issue and arrange a replacement where appropriate:

• The product was damaged during transit (must be reported within 48 hours of delivery; approved cases are replaced).
• The incorrect product or quantity was shipped (must be reported within 48 hours of delivery; approved cases are replaced).
• The product arrived with a compromised seal or packaging, or was otherwise documented as nonconforming to the applicable lot specification (must be reported within 48 hours of delivery; approved cases are reviewed for replacement).

Non-Returnable Items and Replacement Review

Products cannot be returned for resale. This includes:

• Products that have been opened, reconstituted, or otherwise handled after receipt.
• Custom-sourced or made-to-order products.
• Products returned beyond the 48-hour reporting window.
• Hazardous materials requiring special disposal.

Refunds and Credits

We do not issue ordinary returns or refunds for these items. When a qualifying issue is reported within 48 hours, contact us with the order number, lot number, description and photographs where available. After review, KAM Research may arrange a replacement for a damaged, incorrect or documented nonconforming item. Do not ship anything back without authorization.

Return Process

To initiate a return, contact us at orders@… within 48 hours of delivery with your order number and a description of the issue. We will provide instructions and a return authorization number if applicable. Unauthorized returns will not be accepted.

Business Address

KAM Research Solutions LLC
21825 Erwin St #1057
Woodland Hills, CA 91367
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