Privacy Policy

Information We Collect

We collect information you provide directly and information collected automatically when you interact with our website:

• Account and profile information, such as your name, email address, and institutional affiliation when you create an account or sign in.
• Application information, such as your company or institution, phone number, and a description of your intended research use when you apply for catalog access.
• Order information, including products ordered, quantities, and order history.
• Payment-related information needed to process payment. Card details are collected and processed by our payment provider and are not stored on our servers.
• Shipping and contact information, such as shipping address, recipient name, and phone number.
• Communications you send to us, including support and wholesale inquiries.
• Technical and log information, such as IP address, browser type, device information, pages visited, and referring URLs, collected automatically.

How We Use Your Information

We use the information we collect to process and fulfill orders, communicate with you about your account and orders, evaluate eligibility for research-use purchasing, comply with legal and regulatory obligations, and improve our website and services.

Cookies and Analytics

We use cookies and similar technologies to operate the website and to remember preferences such as your age-verification consent. We use Google Analytics, a web analytics service, to understand how visitors use our site. Google Analytics uses cookies to collect information such as your IP address, browser type, and pages visited. Google may use this information in accordance with its own policies. You can control or delete cookies through your browser settings.

Mobile Information and SMS Consent

If you separately opt in at checkout, KAM Research may use the mobile number you provide to send transactional text messages about your order, payment status, fulfillment, shipment, delivery, or related customer-service matters. Message frequency varies based on order activity and may include up to 10 messages per order. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent to receive text messages is not a condition of purchase.

Mobile information and text-messaging opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may disclose mobile information to messaging vendors, carriers, and other service providers only as needed to deliver and support the messages you requested, prevent fraud or abuse, comply with law, or protect rights and safety.

Service Providers and Data Sharing

We do not sell your personal data. We may share your information with service providers who assist us in operating the website and fulfilling orders, including:

• payment processors and payment platforms;
• shipping carriers and shipping-rate providers;
• authentication providers (including Google, for sign-in);
• analytics providers (including Google Analytics);
• email and SMS messaging providers;
• hosting and infrastructure providers; and
• fraud-prevention and security services.

These providers are authorized to use your information only as necessary to perform services on our behalf, subject to obligations that they protect your data. We may also disclose information when required by law or to protect our rights or the safety of others.

Browser Privacy Controls

Some browsers offer “Do Not Track” (DNT) or Global Privacy Control (GPC) signals. Our website does not currently respond to these signals. You can manage or disable cookies and similar technologies through your browser settings, and you can use a privacy-focused browser or extension to limit tracking. Disabling cookies may affect some site functionality.

Data Security

We implement industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your personal data during transmission and storage. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Privacy Requests

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to withdraw consent for processing where applicable. To make a privacy request or ask a question about this policy, contact us at support@…. We will respond in accordance with applicable law.

Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymize it.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide notice on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

Questions about this Privacy Policy may be directed to support@…, or by mail to:

KAM Research Solutions LLC
21825 Erwin St #1057
Woodland Hills, CA 91367