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Frequently Asked Questions

Everything you need to know about ordering, shipping, testing, and account access. Can’t find what you’re looking for? Our team is here to help.

Ordering & Payment

How do I place an order?
Browse the catalog, choose the items you need, add them to your cart, and checkout. You will need an approved customer account. New customers must apply for access before placing a first order, and review usually takes 1–2 business days.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted payment gateways. Institutional purchase orders may be accepted with prior approval. Contact us for details.
Can I modify or cancel my order?
Orders may be modified or cancelled within one hour of placement. After that window, orders enter processing and can no longer be changed. If you need to make changes, contact support right away.
Why do orders go through a review process?
We review every order to verify compliance with our Restricted Use Policy and to ensure products are being purchased for legitimate research purposes by qualified customers. This is part of our commitment to responsible distribution of research materials.

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 24 hours of approval. Shipping times vary by method: standard shipping is 2–5 business days, and express shipping is 1–2 business days. You will receive tracking information by email once your order ships.
What are the shipping rates?
Standard shipping is a flat $15 rate. Orders of $200 or more qualify for free standard shipping. Express and overnight options are available at checkout for an additional fee. All shipments include tracking and secure packaging.
Do you ship internationally?
We currently ship within the United States only. International shipping is under evaluation. Contact us if you are an international research institution, and we may accommodate select institutional orders on a case-by-case basis.
How are products packaged for shipment?
All products are packed in multiple layers of protective packaging to help ensure integrity during transit. Lyophilized (freeze-dried) compounds are stable at ambient temperatures during shipping. Each vial is sealed under controlled conditions and labeled with lot number and product identification.

Products & Storage

What is the purity standard for your products?
All products are manufactured to 99%+ purity standards. Each batch undergoes third-party analytical testing, including HPLC purity verification and mass spectrometry identity confirmation. A Certificate of Analysis (COA) is available for every batch on the product page.
How should I store research compounds?
Lyophilized (powder) compounds should be stored at -20°C for long-term storage, or at 2–8°C (refrigerated) for short-term holding. Once prepared in solution, store at 2–8°C and use within the appropriate research handling window (typically about 30 days). Always protect from light and avoid repeated freeze-thaw cycles.
What is the shelf life of your products?
Lyophilized compounds have a shelf life of 24+ months when stored properly at -20°C. Products prepared in solution should be used within about 30 days when refrigerated. Each product includes a lot-specific expiration or retest date.
How do I prepare a solution from lyophilized powder?
Use an appropriate laboratory-grade solvent for your research protocol. Maintain sterile technique throughout preparation. Gently swirl to dissolve, and do not shake or vortex aggressively. Consult your institutional laboratory safety guidelines for proper handling procedures.

Testing & Documentation

Are your products third-party tested?
Yes. Every batch is tested by independent, accredited laboratories using HPLC for purity verification and mass spectrometry for identity confirmation. Test results are published on each product page as Certificates of Analysis (COAs) tied to specific lot numbers.
How do I access a Certificate of Analysis (COA)?
COAs are available on each product page for every batch. You can also look up COA reports by lot number on our COA Reports page. Each COA includes purity data, analytical results, lab information, and a downloadable PDF with the full HPLC trace and mass spectrum.
Can I see the raw analytical data?
Yes. Every published COA links to the full dataset, including HPLC chromatograms and mass spectra as downloadable documents. Lot-specific documentation is made available to verified research customers.
What happens if a batch does not meet specifications?
Any batch that does not meet our release specifications is quarantined and destroyed. We never downgrade, re-sell, or rebrand non-conforming material. If a lot does not have a Certificate of Analysis published on its product page, it cannot ship.

Account & Access

How do I apply for an account?
Visit our Apply for Access page. You can sign in with Google or complete the application form with your name, company or institution, email, phone number, and a brief description of your research purpose. Applications are reviewed within 1–2 business days.
How long does account approval take?
Most applications are reviewed within 1–2 business days. You will receive an email notification when your application has been processed. If additional information is needed, our team will reach out directly.
What if my application is rejected?
If your application is not approved, you will receive an email with the reason for the decision. You may reapply or contact our compliance team to discuss your eligibility. We evaluate each application based on legitimate research need and institutional affiliation.
Do you offer wholesale or bulk pricing?
Yes. We offer competitive pricing for research institutions and high-volume customers. Contact us with your requirements, including compounds of interest, estimated monthly volume, and institutional details, and we will prepare a custom quote. Bulk orders may qualify for dedicated account management and priority fulfillment.

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KAM Research

Research-use materials for qualified laboratory customers, operated by KAM Research Solutions LLC.

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For Research Use Only. All products sold on this website are intended for laboratory research and identification purposes only. These products are not intended for human consumption, veterinary use, diagnosis, treatment, cure, or prevention of any disease. By purchasing, you confirm that you understand and agree to this restriction.

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